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Confidentiality policy

1. INTRODUCTION

The purpose of this Privacy Policy is to inform you about how Cloud Solutions collects, uses and protects your personal data when you consult or use the showcase site www.wimi-teamwork.com (hereinafter the “Site”).

Cloud Solutions is committed to respecting your privacy and your personal data, in accordance with the General Data Protection Regulation (RGPD) 2016/679 of April 27, 2016 and the Data Protection Act of January 6, 1978 as amended.

This policy concerns exclusively the showcase site. www.wimi-teamwork.com. The use of the Wimi application (the SaaS service) is governed by separate terms and conditions and a separate privacy policy, accessible from your user account.

2. RESPONSIBLE FOR THE TREATMENT

The person responsible for processing personal data collected on the Site is:

Cloud Solutions
Simplified joint stock company
Head office: 23 rue d'Anjou, 75008 Paris
RCS Paris 528 893 522
Telephone: +33 (0) 1 76 44 01 97
E-Mail: contact@wimi-teamwork.com

3. DATA PROTECTION OFFICER (DPO)

Cloud Solutions has appointed a Data Protection Officer who you can contact for any question relating to the processing of your personal data:

Master Eric Barbry
Racine Law Firm
E-Mail: dpo-wimi@racine.eu
Phone: 01 44 82 43 00
Postal address: 112 Rue Réaumur, 75002 Paris, France

4. DATA COLLECTED ON THE SHOWCASE SITE

4.1. Data collected directly

When you use the Site, Cloud Solutions may collect the following personal data:

Through the contact forms:

  • Name and surname
  • Email address
  • Phone number
  • Business name
  • Position/position held
  • Countries
  • Message or request made

Through the download forms (white papers, guides, case studies):

  • Name and surname
  • Email address
  • Business name
  • Position/position held
  • Phone number
  • Countries

Via the chatbot (Intercom):

  • Name and surname (if provided)
  • Email address (if provided)
  • Conversation content
  • History of exchanges

Mandatory fields are marked with an asterisk (*). In the absence of this mandatory information, we will not be able to process your request.

4.2. Data collected automatically

When you browse the Site, technical data is automatically collected:

Connection and navigation data:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and length of visit
  • Date and time of connection
  • Referrer (original website)
  • Browser language

This data is collected via cookies and similar technologies, managed by Flowappz, as well as through the following tools:

  • Google Tag Manager (tracking tag management)
  • Meta Pixel (measurement and optimization of Facebook/Instagram campaigns)
  • Bing Pixel (measurement and optimization of Microsoft Advertising campaigns)

For more information on cookies, see our Cookies policy accessible on the Site.

4.3. Data from external sources

Cloud Solutions may also collect personal data about you through:

  • B2B commercial prospecting (participation in professional events, fairs)
  • Buying databases with specialized suppliers complying with current regulations

5. PURPOSES OF THE TREATMENT

Your personal data is collected and processed for the following purposes:

Finalité Base légale
Traiter vos demandes de contact (réponse à vos questions, mise en relation avec nos équipes commerciales) Intérêt légitime / Exécution de mesures précontractuelles
Vous permettre de télécharger nos contenus (livres blancs, guides, études de cas) Consentement / Intérêt légitime
Gérer les conversations via le chatbot (assistance, support, information) Intérêt légitime / Exécution de mesures précontractuelles
Vous adresser des communications commerciales (prospection, newsletters, invitations événements) Intérêt légitime (prospects B2B) / Consentement
Réaliser des opérations de profilage et de segmentation (adapter nos communications à votre profil et vos besoins) Intérêt légitime / Consentement
Mesurer l'audience et analyser la performance du Site (statistiques de visite, amélioration UX) Intérêt légitime
Diffuser des publicités ciblées (retargeting via Meta et Bing) Consentement (cookies publicitaires)
Respecter nos obligations légales (conservation des données de connexion, sécurité) Obligation légale

6. LEGAL BASIS FOR THE TREATMENT

In accordance with the GDPR, Cloud Solutions relies on the following legal bases:

  • Consent : when you explicitly accept the processing (e.g. advertising cookies, content download)
  • Legitimate interest : when Cloud Solutions has a legitimate interest in processing your data (e.g.: B2B prospecting, Site security, service improvement)
  • Execution of pre-contractual measures : when processing is necessary before the conclusion of a contract (e.g. request for a quote, request for a demo)
  • Legal obligation : when Cloud Solutions is subject to a legal obligation (e.g. log retention, fight against fraud)

7. DATA RECIPIENTS

Your personal data is accessible, within the limits of their responsibilities and for the purposes mentioned above, to the following categories of recipients:

7.1. Internal recipients

  • Authorized marketing and sales staff
  • Authorized customer relationship and support services staff
  • Authorized administrative and IT staff
  • Authorized control staff (auditor, internal audit)

7.2. External recipients

Technical subcontractors:

  • Webflow, Inc. (hosting of the Site)
  • HubSpot, Inc. (customer relationship management, forms)
  • Intercom, Inc. (chatbot and customer support)
  • Google LLC (Google Tag Manager, audience measurement)
  • Meta Platforms, Inc. (Meta Pixel, targeted advertising)
  • Microsoft Corporation (Bing Pixel, targeted advertising)
  • Flowappz (cookie consent management)

Business partners:

  • Cloud Solutions partners and resellers, in the context of commercial lead management

Competent authorities:

  • On request or as part of legal obligations: judicial, administrative, fiscal authorities

All Cloud Solutions subcontractors are contractually required to comply with the requirements of the GDPR and to ensure the security and confidentiality of your data.

8. TRANSFERS OUTSIDE THE EUROPEAN UNION

Some of our subcontractors are located outside the European Union, in particular in the United States:

  • Webflow, Inc. (United States) — Accommodation
  • HubSpot, Inc. (United States) — CRM and forms
  • Intercom, Inc. (United States) — Chatbot
  • Google LLC (United States) — Analytics and Tag Manager
  • Meta Platforms, Inc. (United States) — Advertising
  • Microsoft Corporation (United States) — Advertising

These transfers are governed by the following mechanisms, in accordance with the RGPD:

  • Standard contractual clauses adopted by the European Commission
  • Adequacy decisions for countries recognized as offering an adequate level of protection
  • Other appropriate guarantees (Binding Corporate Rules, certifications)

For more information on the guarantees put in place, you can contact our Data Protection Officer.

9. SHELF LIFE

Cloud Solutions keeps your personal data for a limited period of time that is proportionate to the purposes pursued:

Catégorie de données Durée de conservation
Données des prospects (formulaires de contact, téléchargements) 3 ans à compter du dernier contact émanant du prospect
Données des clients (formulaires remplis avant souscription) Durée de la relation contractuelle + 3 ans après la fin du contrat
Cookies publicitaires 13 mois maximum à compter du dépôt du cookie
Cookies de mesure d'audience 13 mois maximum à compter du dépôt du cookie
Logs de connexion (adresses IP) 1 an à compter de la collecte
Données du chatbot 3 ans à compter du dernier échange

At the end of these deadlines, your data is either deleted or anonymized irreversibly for statistical purposes.

10. YOUR RIGHTS

In accordance with the RGPD and the Data Protection Act, you have the following rights concerning your personal data:

10.1. Right of access

You have the right to obtain confirmation as to whether or not data concerning you is being processed, and to access this data.

10.2. Right to rectification

You have the right to obtain the correction of inaccurate or incomplete data concerning you.

10.3. Right to erasure (“right to be forgotten”)

You can request the deletion of your data in the following cases:

  • The data is no longer necessary for the purposes for which it was collected
  • You withdraw your consent and there is no other legal basis for the processing
  • You object to the treatment and there is no compelling legitimate reason
  • The data has been processed unlawfully

10.4. Right to limitation of treatment

You can request the limitation of the processing of your data in certain circumstances, in particular in the event of contesting the accuracy of the data or opposing the processing.

10.5. Right to portability

You have the right to receive the data you have provided to us in a structured, commonly used and machine-readable format, and to transmit them to another data controller.

10.6. Right to object

You can object at any time, for reasons relating to your particular situation, to the processing of your data based on legitimate interest.

You also have a absolute right to object to the processing of your data for commercial prospecting purposes, including profiling related to this prospecting.

10.7. Right to withdraw your consent

When the treatment is based on your consent, you can withdraw it at any time. This withdrawal does not affect the legality of the processing carried out before the withdrawal.

10.8. Right to define post-mortem guidelines

You have the right to define guidelines for the storage, deletion and communication of your data after your death.

10.9. Exercising your rights

To exercise your rights, you can send your request:

By email:
dpo-wimi@racine.eu

By postal mail:
Cloud Solutions
For the attention of the Data Protection Officer
112 Reaumur Street
75002 Paris
france

Your request must be accompanied by a copy of a valid proof of identity. Cloud Solutions is committed to responding to your request within one month of receiving it. This period may be extended by two months if the complexity of the request justifies it.

11. COOKIES AND SIMILAR TECHNOLOGIES

The Site uses cookies and similar technologies to improve your browsing experience, measure the audience, and broadcast targeted advertising.

During your first visit, an information banner allows you to set your cookie preferences. You can change your choices at any time via the cookie manager available on the Site.

For more information on the cookies used, their purpose and how to configure them, consult our Cookies policy.

12. DATA SECURITY

Cloud Solutions implements all appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including:

  • Data Encryption during their transmission (HTTPS/SSL protocol)
  • Management of authorizations and data access control
  • Secure authentication Of the users
  • Regular backup Data
  • Monitoring and detection security incidents
  • Training and awareness-raising teams with good security practices

Despite these measures, no method of electronic transmission or storage is completely secure. Cloud Solutions cannot therefore guarantee the absolute security of your data.

12.1. Data breach

In the event of a personal data breach likely to cause a high risk to your rights and freedoms, Cloud Solutions is committed to:

  • Notify the CNIL within 72 hours of discovering the violation
  • Inform you immediately if the violation is likely to affect you
  • Communicate to you the protective measures to be implemented

13. RIGHT TO FILE A COMPLAINT

If you believe that Cloud Solutions does not comply with its data protection obligations, you have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL):

CNIL — Complaints Department
3 Place de Fontenoy — TSA 80715
75334 PARIS CEDEX 07
Phone: 01 53 73 22 22
Website: www.cnil.fr

14. POLICY CHANGE

Cloud Solutions reserves the right to modify this Privacy Policy at any time, in particular to adapt to legal, regulatory, jurisprudential or technical developments.

In the event of a substantial change, you will be informed by any appropriate means (notification on the Site, email).

The version in force is the one accessible on the Site on the day of your visit. We recommend that you check this page regularly.

Last update: [Date to be completed]

15. CONTACT

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us:

E-Mail: contact@wimi-teamwork.com
Phone: +33 (0) 1 76 44 01 97

Data Protection Officer:
E-Mail: dpo-wimi@racine.eu
Phone: 01 44 82 43 00

Cloud Solutions is committed to treating your data with the greatest care and in compliance with current regulations.